Oriental Journal of Computer Science and Technology

Open Access Open Access  Restricted Access Subscription Access

Developed Web-Based System for Performance Evaluation Based on Balanced Scorecard Model:Case Study in Ethiopian Organizations


Affiliations
1 Computer Information System, Near East University, TRNC, Cyprus

In this research a developed web–based balanced scorecard performance evaluation system proposed for the case study of Ethiopian organizations and supports both English and Amharic languages. The system incorporates evaluations of individual performance (both in activity and behavior), major activity performance, objective performance, perspective performance, unit/ department performance, and the organization/institute as a whole based on time, cost, quality and quantity. Object oriented software engineering and ASP.NET 4.0 platform is employed to develop the system. Reviewing the overall results from the usability test, questionnaires and interviews, it is concluded that all production and extensive public service providing organizations prefer to use the implemented application but other organizations comparatively didn’t want to use it as it seems it doesn’t facilitate their daily duties. But the overall functionality of the system is being agreed by the users.

Keywords

Balanced Scorecard, Balanced Scorecard-Based Management System, Performance Evaluation.
User
Notifications
Font Size

  • Frigo M.L., and Krumwiede K.R., 1999. Balanced scorecards: a rising trend in strategic performance measyrement. Journal of strategic performance measurement, 3(1): 42-48.

  • Kaplan R.S., and Norton D.P., 2000. Putting the Balanced Scorecard to work, Focusing Your Organization on Strategy- with the Balanced Scorecard. 2: 2-18.

  • Hoque Z., and James W., 2000. Linking balanced scorecard measures to size and market factors: impact on organizational performance. Journal of management accounting research. 12(1): 1-17.

  • Kaplan, R.S. and Norton, D.P., Linking the balanced scorecard to strategy, California management review. 1996; 39(1): 53-79.

  • Kassahun T., Rethinking institutional excellence in Ethiopia: adapting and adopting the balanced scorecard (BSC) model. Journal of Business and Administrative Studies. 2010; 2(1): 22-23

  • Regassa M., The Practices and Challenges of Balanced Scorecard Implementation: A case of Commercial Bank of Ethiopia (Doctoral dissertation, St. Mary’s University). 2015.

  • Marr B., and Neely A., Balanced Scorecard Software Report, Gartner Inc., Cranfield University. 2001.

  • Marr B., and Neely A., Automating the balanced scorecard- selection criteria to identify appropriate software application. Measuring Business Excellence. 2003; 7(3): 29-36.

  • Kairu E.W., Wafula M.O., Okaka O., Odera O. and Akerele E.K., Effects of balanced scorecard on performance of firms in the service sector: European Journal of Business and Management. 2013; 5(9): 81-88

  • Najafi L., et al., Personnel Performance Evaluation based on Balanced Scorecard (BSC) in Iran Health Networks, Research Journal of Management Sciences. March 2015; 4(3): 1-5.


Abstract Views: 374




  • Developed Web-Based System for Performance Evaluation Based on Balanced Scorecard Model:Case Study in Ethiopian Organizations

Abstract Views: 374  | 

Authors

Worku Mekonnen Tessema
Computer Information System, Near East University, TRNC, Cyprus

Abstract


In this research a developed web–based balanced scorecard performance evaluation system proposed for the case study of Ethiopian organizations and supports both English and Amharic languages. The system incorporates evaluations of individual performance (both in activity and behavior), major activity performance, objective performance, perspective performance, unit/ department performance, and the organization/institute as a whole based on time, cost, quality and quantity. Object oriented software engineering and ASP.NET 4.0 platform is employed to develop the system. Reviewing the overall results from the usability test, questionnaires and interviews, it is concluded that all production and extensive public service providing organizations prefer to use the implemented application but other organizations comparatively didn’t want to use it as it seems it doesn’t facilitate their daily duties. But the overall functionality of the system is being agreed by the users.

Keywords


Balanced Scorecard, Balanced Scorecard-Based Management System, Performance Evaluation.

References





DOI: https://doi.org/10.13005/ojcst11.04.07