A Study on Anxiety among English Language Learners in School of Hospitality and Tourism, KYPJ

The purpose of this study is to investigate the problem of language anxiety among English Language learners in the School of Hospitality and Tourism, Kolej Yayasan Pelajaran Johor. This study is conducted to investigate the level of anxiety as perceived by the Hospitality students majoring in Hotel Management and Culinary Arts. This study also aims to investigate the possible factors that contribute to the feeling of anxiety in ESL classroom among Hospitality students in terms of Communication Apprehension, Fear of Negative Evaluation and Test-taking Anxiety. Then, the study tried to find out the students’ attitudes and values toward learning English as a Second Language and, to find out ways to overcome speaking anxiety as perceived by the students. A total of 90 samples from hospitality courses’ students of KYPJ were chosen as respondents for this study. The instrument used in this study was a set of questionnaires adapted from Foreign Language Class Anxiety Scale (FLCAS) designed by Horwitz, (1983) and a pilot study of interview for supporting the validity and reliability of the questionnaire given. The findings show the most influential factor for anxiety is the Communication Apprehension. The respondents also suggested that both learners and teachers play significant roles in overcoming language anxiety